Privacy policy

Teabalanze Limited (hereinafter referred to as 'the Website') hereby explains the privacy protection policy of the Website to ensure your confidence in using our services and information. Please read the following content carefully to safeguard your rights and interests:

1. Scope of Application of Privacy Protection Policy

The content of the privacy protection policy includes how the Website handles personal identifiable information collected when you use the website's services. This privacy protection policy does not apply to related websites outside the Website, nor does it apply to personnel who are not commissioned or involved in the management of the Website.

2. Collection, Processing, and Utilization of Personal Data

When you visit the Website or use the services provided by the Website, we will collect the necessary personal information depending on the nature of the service. Your personal information will be processed and used within the specific scope of that purpose. Without your written consent, the Website will not use personal information for other purposes.
When using interactive features such as the service mailbox and questionnaires, the Website will retain the information you provide, including your name, email address, contact information, and usage time.
During general browsing, the server will automatically record relevant actions, including your device's IP address, usage time, browser used, browsing, and click data. This information is for internal use only and will not be disclosed to the outside world.
To provide accurate services, we will statistically analyze the content of questionnaires collected and present statistical data or explanatory text. Besides internal research, we may also publish statistical data and explanatory text as needed, but they will not involve specific personal information.

3. Data Protection

Only authorized personnel can access your personal information. In cases where it is necessary to commission other units to provide services due to business needs, the Website will strictly require them to comply with confidentiality obligations and take necessary inspection procedures to ensure that they will comply.

4. Related Links on the Website

The webpages of the Website provide internet links to other websites. You can also enter other websites via the links provided by the Website. However, this linked website does not apply to the privacy protection policy of the Website. You must refer to the privacy protection policy of the linked website.

5. Policy on Sharing Personal Data with Third Parties

The Website will never provide, exchange, rent, or sell any of your personal information to other individuals, groups, private enterprises, or public agencies. However, exceptions include legal basis or contractual obligations.

The preceding paragraph includes but is not limited to:

  • With your written consent.
  • Mandatory legal requirements.
  • To prevent harm to life, body, freedom, or property.
  • Collaboration with public authorities or academic research institutions for statistical or academic research based on public interest, and the data are processed or collected by the provider in a way that cannot identify specific individuals.
  • When your behavior on the website violates the terms of service or may damage or hinder the rights and interests of the website and other users or cause harm to anyone, disclosing your personal information is necessary to identify, contact, or take legal action.
  • For your benefit.
  • When the website entrusts vendors to assist in collecting, processing, or using your personal data, it will perform the management responsibility of supervision and management on this.

6. Use of Cookies

To provide you with the best service, the Website will place and access our cookies on your computer. If you do not want to accept cookies, you can set the privacy level in your browser functions to high, which will reject the writing of cookies but may result in certain functions of the website not working properly.

7. Revision of the Privacy Protection Policy

The Website's privacy protection policy will be revised at any time according to needs, and the revised terms will be posted on the website.

8. Access to and Deletion of Data

Members can view authorized names and email data in their member accounts at any time, which are only used for the contents of store membership and order information.

Upon request, you can ask the store to delete or stop using your personal information by using the "Contact Us" channel in the upper right corner of the store.

For related requests, please contact us at: cs@teabalanze.com"